O2 Shop West Bromwich - West Bromwich

Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom.
Phone:1212729099.
Website: stores.o2.co.uk
Specialties: Cell phone store, Mobile phone repair shop.
Other points of interest: In-store pick-up, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Wi-Fi, Quick visit, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 170 reviews on Google My Business.
Average opinion: 3.9/5.

Location of O2 Shop West Bromwich

O2 Shop West Bromwich 33 New Sq, West Bromwich B70 7PP, United Kingdom

1212729099

Open Hours of O2 Shop West Bromwich

Monday: 9 am–5:30 pm
Tuesday: 9 am–5:30 pm
Wednesday: 9 am–5:30 pm
Thursday: 9 am–5:30 pm
Friday: 9 am–5:30 pm
Saturday: 9 am–5:30 pm
Sunday: 11 am–5 pm

Introduction

Nestled in the heart of West Bromwich, the O2 Shop located at 33 New Square offers a comprehensive range of mobile services to the local community. As a key player in the telecommunications industry, this store provides a one-stop shop for all your mobile needs, from the latest handsets to expert repair services. This article delves into the details of the O2 Shop West Bromwich, covering its main services, location, unique characteristics, practical information, and customer reviews.

Main Services

The O2 Shop West Bromwich is renowned for its extensive range of services, catering to both individual and business customers. Here's a list of their key offerings:

Mobile Phone Sales: The store offers a wide variety of the latest mobile devices from leading brands, all under one roof. Whether you're looking for the latest iPhone, Samsung, or any other popular handset, you're sure to find it here.
Mobile Network Services: As an O2 store, this outlet provides access to O2's extensive network, offering a range of plans and tariffs to suit different needs and budgets. Customers can upgrade their devices, switch networks, or sign up for new contracts here.
Mobile Phone Repairs: The store offers a dedicated repair service for customers with damaged or malfunctioning devices. Their team of experts can handle a wide range of repairs, from cracked screens to water damage and software issues.
Accessories and Gadgets: In addition to mobile phones, the store also stocks a wide range of accessories, including cases, chargers, headphones, and other gadgets to enhance your mobile experience.
Business Services: For business customers, the O2 Shop West Bromwich offers a range of tailored services, including business mobile plans, mobile broadband solutions, and bespoke packages to suit specific business needs.

Location and Access

The O2 Shop is conveniently located in the heart of West Bromwich, at 33 New Square, B70 7PP. The store is situated in a busy shopping area, surrounded by other retail outlets and amenities. Here's how to get there:

By Car: The store is easily accessible by car, with several nearby car parks, including the Tesco Superstore car park and the New Square multi-story car park. The store has a wheelchair-accessible car park for customers with mobility issues.
By Public Transport: The store is just a short walk from West Bromwich Central train station, and several bus routes stop nearby, including numbers 4, 7, 11, and 16. The nearest bus stop is New Square.

Featured Characteristics

The O2 Shop West Bromwich stands out from other mobile stores thanks to several unique features that enhance the customer experience:

In-Store Pick-Up: Customers can shop online and pick up their purchases in-store, providing added convenience and flexibility.
Wheelchair Accessibility: The store is designed to be wheelchair-accessible, with a ramp at the entrance and enough space inside for easy navigation.
Wi-Fi: Free Wi-Fi is available in-store, allowing customers to browse online or use their devices while they shop.
Quick Visit: The store offers a quick visit service, enabling customers to pop in for a speedy repair or to collect pre-ordered items without having to wait around.
Payment Options: The store accepts a wide range of payment methods, including credit and debit cards, as well as NFC mobile payments for added convenience.

Practical Information

Here's some useful practical information to help you make the most of your visit to the O2 Shop West Bromwich:

Opening Hours: The store is open Monday to Saturday, from 9 am to 5:30 pm, and on Sundays from 10 am to 4 pm.
Contact Information: You can reach the store by phone on 1212729099 or visit their website at stores.o2.co.uk for more information.
Nearby Amenities: The store is surrounded by a range of amenities, including cafes, restaurants, and other shops. The nearby New Square Shopping Centre offers a variety of retail outlets and eateries.

Customer Reviews and Positive Aspects

The O2 Shop West Bromwich has received a total of 170 reviews on Google My Business, with an average rating of 3.9/5. This positive rating reflects the store's commitment to customer service and satisfaction. Here are some of the positive aspects mentioned in customer reviews:

Knowledgeable Staff: Many customers praised the staff for their expertise and helpfulness, with one customer stating, "The staff were very knowledgeable and helpful in finding the best phone for my needs."
Quick and Efficient Service: Several customers highlighted the speed and efficiency of the service they received. One customer remarked, "I popped in for a quick repair, and it was done within minutes, with no appointment needed."
Wide Range of Products: Customers were impressed by the store's extensive range of products, with one customer noting, "I was surprised by the variety of phones and accessories they had. I found exactly what I was looking for."
Convenient Location: The store's central location and easy accessibility were also praised by customers. One customer commented, "The store is right in the middle of town, with plenty of parking nearby. It's so easy to pop in when I need something."

The O2 Shop West Bromwich offers a comprehensive range of mobile services, combined with a commitment to excellent customer service. With its convenient location, wheelchair accessibility, and wide range of products and services, this store is a valuable asset to the local community. Whether you're looking for a new phone, need a repair, or want to upgrade your mobile plan, the O2 Shop West Bromwich is the perfect place to visit.

Frequently asked questions about O2 Shop West Bromwich

What services does O2 Shop West Bromwich offer?

Mobile phone sales, repairs, accessories, network services, and business mobile plans.

Is the store wheelchair-accessible?

Yes, it has a ramp at the entrance and enough space inside for easy navigation.

Can I pick up online purchases in-store?

Yes, the store offers in-store pickup for online purchases.

How can I get to the store by car?

There are several nearby car parks, including Tesco Superstore and New Square multi-story car park. It also has a wheelchair-accessible car park.

What public transport options are nearby?

It's a short walk from West Bromwich Central train station, and several bus routes stop nearby, including numbers 4, 7, 11, and 16.

Reviews of O2 Shop West Bromwich

Yvonne R.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

j S.

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

Philip M.

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

Rawand J.

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

Karan V.

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024 But today is 05-12-2024 no update for collection shit

Proud M.

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

Jane G.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

Stephen T.

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj, Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj, I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now. A Big thank you Amraj and Shannon I never got this support from my previous provider. well done O2 West Bromwich. regards Steve.

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