AWD-IT Gaming PC (ADMI Ltd) - Newcastle

Address: Unit 2 Rosevale Business Park, Newcastle ST5 7UB, United Kingdom.
Phone:1782450573.
Website: awd-it.co.uk
Specialties: Computer store.
Other points of interest: Online appointments, Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Assembly service, Appointment required, Credit cards, Debit cards, NFC mobile payments, Credit cards, On-site parking.
Opinions: This company has 1332 reviews on Google My Business.
Average opinion: 3.8/5.

Location of AWD-IT Gaming PC (ADMI Ltd)

AWD-IT Gaming PC (ADMI Ltd) Unit 2 Rosevale Business Park, Newcastle ST5 7UB, United Kingdom

1782450573

Open Hours of AWD-IT Gaming PC (ADMI Ltd)

Monday: 10 am–4 pm
Tuesday: 10 am–4 pm
Wednesday: 10 am–4 pm
Thursday: 10 am–4 pm
Friday: 10 am–4 pm
Saturday: Closed
Sunday: Closed

Introduction

AWD-IT Gaming PC, operated by ADMI Ltd, is a renowned computer store situated in the heart of Newcastle, United Kingdom. Specializing in the assembly and sale of high-performance gaming PCs, this business has garnered a strong reputation among local gamers and tech enthusiasts. With a commitment to exceptional customer service and quality products, AWD-IT Gaming PC has become a go-to destination for those seeking powerful and customizable gaming solutions.

Main Services

Custom Gaming PC Assembly: AWD-IT Gaming PC offers a comprehensive range of services, with their core focus being the assembly of custom gaming PCs tailored to individual clients' needs and budgets. Their expert technicians work closely with customers to understand their gaming requirements and build high-performance systems using top-of-the-line components.
Gaming PC Upgrades: In addition to new builds, AWD-IT Gaming PC also specializes in upgrading existing systems. Whether you need an SSD upgrade for faster loading times, an enhanced graphics card for improved visuals, or a more powerful processor for smoother gameplay, their team of specialists can provide expert advice and carry out the necessary upgrades.
PC Support and Repairs: AWD-IT Gaming PC offers a range of support services to ensure your gaming PC remains in optimal condition. Their team can diagnose and repair hardware issues, troubleshoot software problems, and provide general maintenance services to prolong the lifespan of your system.
Laptop Repairs and Upgrades: Apart from desktop gaming PCs, AWD-IT Gaming PC also caters to laptop users. Their services include laptop screen repairs, keyboard replacements, hardware upgrades, and virus removal, ensuring your gaming laptop remains in peak condition.

Location and Access

AWD-IT Gaming PC is conveniently located at Unit 2 Rosevale Business Park, Newcastle ST5 7UB, United Kingdom. Situated in the heart of Newcastle, the store is easily accessible by various modes of transportation:

By Car: The business park is served by major roads, including the A500 and A50, making it easily accessible by car. On-site parking is available for customers.
By Public Transport: Newcastle railway station is approximately 2.5 miles away, and several bus routes serve the local area, with stops nearby. The store is also wheelchair-accessible, with a dedicated car park and entrance for disabled customers.

Featured Characteristics

Experienced Technicians: AWD-IT Gaming PC employs a team of highly skilled and experienced technicians who are passionate about gaming and committed to delivering exceptional service. Their expertise ensures that customers receive tailored advice and superior-quality workmanship.
Wide Range of Components: The store offers an extensive selection of high-quality gaming components from leading manufacturers, allowing customers to build or upgrade their systems with top-of-the-line hardware.
Expert Consultation: AWD-IT Gaming PC provides personalized consultations to help customers make informed decisions about their gaming PC needs. Their team takes the time to understand each customer's unique requirements and budget to create the perfect gaming setup.
Competitive Pricing: The business is committed to offering competitive pricing on all its products and services, ensuring customers receive excellent value for money. They also offer various finance options to help spread the cost of a new gaming PC.

Practical Information

Phone: You can contact AWD-IT Gaming PC on 1782450573 for inquiries, support, or to schedule an appointment.
Website: Visit their official website at awd-it.co.uk for more information about their services, products, and special offers. The website also features a live chat function for real-time support.
Opening Hours: The store is open Monday to Friday, 9:00 AM to 5:30 PM, and Saturday, 10:00 AM to 4:00 PM. It is recommended to call ahead or check their website for any changes to the opening hours, as they may vary on public holidays.
Appointment Required: While walk-ins are welcome, appointments are strongly recommended to ensure a technician is available to assist you. You can schedule an appointment online or by phone.
Payment Methods: AWD-IT Gaming PC accepts various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and NFC mobile payments (Apple Pay, Google Pay).

Positive Aspects from Reviews

AWD-IT Gaming PC has an impressive 3.8/5 average rating on Google My Business, based on 1332 reviews. Customers have praised the store for several aspects of their service:

Expert Knowledge: Many customers have highlighted the exceptional knowledge and helpfulness of the store's staff, who have consistently provided excellent advice and support.
Quality Workmanship: Several customers have commended the high standard of workmanship, with many reporting that their custom-built or upgraded gaming PCs have performed exceptionally well and lasted for years.
Competitive Pricing: Customers have praised the store's competitive pricing and the ability to tailor gaming PCs to their specific budget and performance requirements.
Prompt Service: AWD-IT Gaming PC has been recognized for its efficient and prompt service, with many customers reporting that their systems were assembled or repaired quickly and to a high standard.

These positive aspects highlight AWD-IT Gaming PC's commitment to providing excellent customer service and high-quality products, making it a popular choice for local gamers and tech enthusiasts.

In conclusion, AWD-IT Gaming PC, operated by ADMI Ltd, is a leading computer store in Newcastle, United Kingdom, specializing in the assembly and support of custom gaming PCs. With a focus on exceptional customer service, quality components, and competitive pricing, this business has established a strong reputation among local gamers. Its convenient location, experienced technicians, and wide range of services make AWD-IT Gaming PC an excellent choice for those seeking powerful and customizable gaming solutions.

Frequently asked questions about AWD-IT Gaming PC (ADMI Ltd)

What services does AWD-IT Gaming PC offer?

They offer custom gaming PC assembly, upgrades, PC support and repairs, and laptop repairs and upgrades.

Can AWD-IT Gaming PC upgrade my existing system?

Yes, they can upgrade your system with SSD, graphics card, processor, or other components as needed.

Is the store wheelchair accessible?

Yes, AWD-IT Gaming PC has a dedicated car park and entrance for disabled customers.

What are the store's opening hours?

Opening hours are not specified in the provided content.

Does AWD-IT Gaming PC offer on-site parking?

Yes, on-site parking is available for customers.

Reviews of AWD-IT Gaming PC (ADMI Ltd)

Jaeho J.

5/5

I usually don’t leave reviews, but AWD-IT deserves one. My PC arrived in just 2 days on a Saturday, and everything was perfect from customer service to shipping. The team even called me to offer a free motherboard upgrade that was more compatible with my RAM, which I really appreciated. The PC was packaged extremely carefully, all the original part boxes came untouched, and the build itself is beautiful. I will need to see and update on how it is long term, but so far perfect. Only thing is the C13 power cable that came with the PC was a bit wobbly, but got a new one on amazon for like 5 quid. The PC is balanced, cable management is great. Runs perfectly — Cyberpunk at high graphics. Great value for the price. Definitely happy with the whole experience.

Jon W.

5/5

A company is defined by the service it offers and I have always had good service from AWD-IT. Recently a (quite expensive) Gigabyte graphics card I purchased from them developed a fault and needed to be returned for repair. Whilst this was not ideal I can attest to the fine quality of the customer service I received. Inquiries were responded to promptly and courteously, and the speed of repair was also worthy of mention. I had the repaired card returned to me in 15 days instead of the usually quoted 30 days. Of course time will tell as to how the card holds up, but I'm glad I can rely on AWD-IT to make the return process smooth and as hassle free as possible.

Dane C.

1/5

I ordered Corsair RAM from AWD-IT to complete a new PC build, only to be told after payment that it was a “pricing error” and I’d have to pay an extra £40 to get my order. When I called, I was then told it wasn’t in stock anyway and the price had since gone up. That alone was bad enough, but the real frustration is the impact it’s had. My build is now delayed, other parts are sitting unused, and I’ve lost valuable time waiting for something that was never going to arrive. If this had been a genuine one-off error, resolved properly with decent customer service, I would have accepted that. Mistakes happen. But instead, the staff were curt and dismissive, and after reading other reviews it’s clear this isn’t an isolated incident, it seems to be standard practice for AWD-IT. Meanwhile, the same RAM was available from Amazon and Currys for the same or lower price, so their excuse doesn’t hold up. Building a PC relies on timing and matching components, and they’ve managed to cause maximum disruption with minimum care for the customer. Poor service, poor communication, and no willingness to put things right. I won’t be ordering from them again.

Tom D.

5/5

Ordered various parts from the company, good quality and very good packaging. Secure and safe package that had lots of inner protection. Unfortunately a small fan was left out of the delivery and was a crucial part, however they issued a full refund and a tad extra for the inconvenience/ missing parts thermal paste that needed to be purchased. Amazing customer service and very friendly staff that are spot on for problem solving. Will definitely be using these in the future for all future purchases. Even when a product was out of stock and the order had already gone through, they offered a like for like product, very good!

Rafal W.

5/5

Item was shipped a week ahead of time, Arrived in perfect condition, Just as described, Runs perfectly, Packaged with extra cables which a lot of other PC building companies do not do. and surpassingly a Wi-Fi signal booster ? (Works great to) Overall 10/10 experience Brought 2 Pcs and 2 Monitors. Will buy again in the future

Mike

5/5

Excellent service. Great prices. Very impressed with packaging and the speed in which my items arrived. I ordered a motherboard bundle and it was delivered within 2 days. Much quicker than expected. Will definitely be using AWD again and would highly recommend them to anyone

Garry C.

5/5

Have brought two power supplies from AWD as I had to return the first as it was not suitable for my needs. Their customer service was excellent as was their returns service. The replacement PSU was ordered on the Friday and was delivered on the Monday, free delivery, can't complain about that. Would highly recommend.

Dainius V.

1/5

Received the delivery and upon further inspection realised that the main item box was opened completely, without any factory seal. Processor had no box, as well as it was put inside motherboard. Can clearly see they applied thermal paste on the processor too which means items were definitely opened and used or as they say "tested". I DID NOT buy used items. I am utterly disgusted with the service so far and will be seeking a complete refund.

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