Royal Mail Group Ltd - Ellesmere Port

Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom.
Phone:3457740740.
Website: jobs.royalmailgroup.com
Specialties: Shipping and mailing service, Post office.
Other points of interest: Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 53 reviews on Google My Business.
Average opinion: 2.3/5.

Location of Royal Mail Group Ltd

Royal Mail Group Ltd 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom
3457740740

Open Hours of Royal Mail Group Ltd

  • Monday: 8–10 am
  • Tuesday: 8–10 am
  • Wednesday: 8–10 am
  • Thursday: 8–10 am, 4–6 pm
  • Friday: 8–10 am
  • Saturday: 8 am–12 pm
  • Sunday: Closed

Introduction

Royal Mail Group Ltd, situated at 14 Rosscliffe Road in Ellesmere Port, Cheshire, United Kingdom, is a distinguished entity in the realm of postal services and logistics. This comprehensive article delves into the details of this esteemed organization, highlighting its primary services, location, unique features, practical information, and customer reviews.

Main Services

Royal Mail Group Ltd offers a plethora of services designed to facilitate efficient communication and shipping solutions for both personal and business needs.

  • Postal Services: The company provides a wide range of postal services, including letter and parcel delivery, special delivery options, and international shipping.
  • Business Services: Royal Mail Group Ltd caters to business clients with tailored solutions such as mailroom management, direct mail, and returns management services.
  • Parcelforce Worldwide: This subsidiary specializes in express parcel delivery services, both domestically and internationally, offering time-definite delivery options.
  • GDS (Guaranteed Delivery Service): A premium service ensuring that items are delivered by a specified time, ideal for time-sensitive documents and parcels.

Location and Access

Royal Mail Group Ltd is located at 14 Rosscliffe Road in the industrial estate of Ellesmere Port, a town in the borough of Cheshire West and Chester. The facility is easily accessible via major roads, with the M53 motorway providing convenient access from the north and south.

Featured Characteristics

Beyond its core services, Royal Mail Group Ltd boasts several distinctive features that set it apart in the industry.

  • Sorting Technology: The facility employs advanced sorting technology, ensuring efficient processing and delivery of mail items.
  • Sustainability Initiatives: Royal Mail Group Ltd is committed to reducing its environmental impact, with targets to achieve net-zero carbon emissions by 2030 and make its parcel network entirely electric by 2040.
  • Employment Opportunities: The company offers numerous job opportunities, ranging from delivery drivers and mail sorters to management and corporate roles. Their website features a dedicated careers section with current vacancies.

Practical Information

For customers and visitors, Royal Mail Group Ltd provides essential practical information to ensure a smooth and convenient experience.

  • Opening Hours: The facility operates Monday to Saturday, with specific hours dedicated to different services. It is recommended to contact the company directly for the most accurate and up-to-date information.
  • Parking: A wheelchair-accessible car park is available on-site, ensuring accessibility for all visitors.
  • Entrance: The premises feature a wheelchair-accessible entrance, further demonstrating the company's commitment to inclusivity.

Positive Aspects from Reviews

With 53 reviews on Google My Business, Royal Mail Group Ltd maintains an average rating of 2.3 out of 5. While this indicates room for improvement, several positive aspects emerge from customer feedback.

  • Reliable Service: Many customers commend the consistent and reliable delivery of their parcels and mail items.
  • Efficient Processing: Some reviewers praise the quick and efficient processing of their mail and parcels, with minimal wait times at the facility.
  • Staff Professionalism: A few customers highlight the polite and helpful nature of the staff they encountered during their visits.

In conclusion, Royal Mail Group Ltd stands as a prominent player in the postal and logistics industry, offering a broad spectrum of services and maintaining a strong commitment to sustainability and accessibility. Despite its average customer review rating, the company's positive aspects, as highlighted by customers, underscore its dedication to providing reliable and efficient service.

Frequently asked questions about Royal Mail Group Ltd

What are the main services offered by Royal Mail Group Ltd?

Postal services, business services, Parcelforce Worldwide, and GDS.

Where is Royal Mail Group Ltd located and how can I contact them?

14 Rosscliffe Rd, Ellesmere Port CH65 5AA, UK. Phone: 3457740740, Website: jobs.royalmailgroup.com.

What are the opening hours of the facility?

Monday to Saturday. Contact them for specific hours.

What are some of the distinctive features of Royal Mail Group Ltd?

Advanced sorting technology, sustainability initiatives, and diverse job opportunities.

How is the facility designed for accessibility?

Wheelchair-accessible car park and entrance, with a commitment to inclusivity.

Reviews of Royal Mail Group Ltd

Royal Mail Group Ltd - Ellesmere Port
Ben P.
2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷 Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see. But hey ho I will have to live with it..... THANKS ROYAL MAIL LEARN TO READ PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign. Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Royal Mail Group Ltd - Ellesmere Port
Greg B.
2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter. It needs to be open later, so people who work can actually come & collect their items.

Royal Mail Group Ltd - Ellesmere Port
Del M.
1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

Royal Mail Group Ltd - Ellesmere Port
carrie R.
1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Royal Mail Group Ltd - Ellesmere Port
Liv R.
1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Royal Mail Group Ltd - Ellesmere Port
Gillian H.
1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!! My security was of no importance to him. He was utterly rude and a total mysogenist. Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area? This notice is for my security

Royal Mail Group Ltd - Ellesmere Port
Daniel N.
1/5

Awful service. They deserve 0 star. I don’t know why these guys are still in operation. Worse delivery service ever. *Always delivering my mail to another address… *1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Royal Mail Group Ltd - Ellesmere Port
Chris M.
1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.