Citizens Advice County Durham - Durham

Introduction

Nestled in the heart of County Durham, Citizens Advice County Durham (CAB) has been a beacon of support and guidance for the local community since 1939. Situated at 54A North Road, this non-profit organization is dedicated to providing free, confidential, and impartial advice to residents of County Durham and the surrounding areas. With a strong commitment to the community, CAB is a vital resource for those facing complex and challenging issues.

Main Services

• Get Help: CAB offers a wide range of advice and support on various issues, including debt and money, benefits, housing, employment, and relationships. Their expert advisors provide tailored solutions and practical steps to help individuals navigate through their problems.
• Over the Phone, In Person, or Webchat: CAB offers flexibility in how clients can access their services. They provide advice over the phone, in person at their offices, and via webchat for those who prefer online communication.
• Self Help Online: CAB's website offers a wealth of information and resources to help individuals understand their rights and responsibilities. Users can find guides, tools, and templates to help them manage their issues independently.
• Submit Your Interest: For those interested in volunteering, CAB provides an online form to submit their interest and explore the various volunteering opportunities available.

Location and Access

CAB's office is located at 54A North Road, DH1 4SF, United Kingdom, in the heart of Durham's city center. The office is easily accessible by public transportation, with several bus stops nearby, including the North Road stop, which is just a short walk away. For those traveling by car, there are several parking options available in the vicinity, such as the Prince Bishops Shopping Centre car park.

CAB is committed to ensuring that its services are accessible to everyone. The office has a wheelchair-accessible entrance, and there is also a disabled parking bay available nearby.

Featured Characteristics

• Charity Status: CAB is a registered charity (Charity Number: 1128688), committed to providing free and independent advice to the community. They rely on the support of donations and volunteers to continue their vital work.
• Community Partnerships: CAB works closely with local organizations and agencies to ensure that their services meet the needs of the community. They collaborate with various partners to provide a holistic approach to supporting residents in County Durham.
• Volunteer-Driven: CAB is largely run by volunteers, who play a crucial role in delivering their services. Volunteers come from diverse backgrounds and bring a wealth of skills and experiences to the organization. They receive comprehensive training and support to help them provide the best possible advice to clients.

Practical Information

CAB's office is open Monday to Friday, from 9:00 AM to 4:30 PM. However, their phone lines are open from 9:00 AM to 5:00 PM on weekdays. It is recommended that clients call ahead to book an appointment or to check the availability of their preferred service. The office is closed on bank holidays and during the Christmas and New Year period.

CAB's phone number is 8082787821, and their website can be found at citizensadvicecd.org.uk. Their social media platforms, including Facebook and Twitter, provide regular updates and information about their services.

Positive Aspects from Reviews

CAB has received numerous positive reviews from clients who have praised the organization's compassionate, professional, and efficient approach to advice and support. Some of the recurring positive aspects mentioned in the reviews include:

• Expertise and Knowledge: CAB's advisors are consistently praised for their in-depth knowledge of various complex issues and their ability to provide clear and practical advice tailored to each client's unique situation.
• Empathy and Understanding: Many clients commend CAB's advisors for their genuine care and understanding, creating a safe and non-judgmental space for clients to discuss their problems openly.
• Effective Problem-Solving: CAB's clients often report feeling empowered and hopeful after receiving advice from the organization, with many citing specific instances where CAB's support helped them resolve their issues successfully.
• Flexibility and Accessibility: CAB's flexible approach to delivering advice, including phone, webchat, and in-person appointments, is appreciated by clients who may have mobility issues or prefer the convenience of remote communication.

With an average opinion of 4/5 from 35 reviews on Google My Business, CAB's commitment to providing high-quality, personalized advice and support is evident in the positive feedback received from their clients.